Specified Commercial

Transaction Act

Company Name

Kitchodo Co., Ltd.


Company Representative

Alexander Mueller, CEO



Postal code: 650-0004

Address: 1-23-16 Nakayamate-dori, Chuo-ku, Kobe City, Hyogo Prefecture, Japan Shanti Building 401


Business contact

Phone number: 078-222-2249

Business hours: 10:00-18:00 Regular holidays: Saturdays, Sundays, and holidays

Email: contact@kitchodo.com


About sales price

The selling price will be the displayed price (consumption tax included).

About payment method

Payment by credit card (VISA / MASTERS / DINERS / JCB / AMEX) is available.

Payment time: Payment will be confirmed when the product order is confirmed.


About Shipping


Domestic delivery (in Japan)

Shipping costs depend on the purchase price and shipping address.

  • Areas that can be delivered with a shipping fee of 594 yen:

        Shiga / Kyoto / Osaka / Hyogo / Nara / Wakayama / Toyama / Ishikawa / Fukui / Tokushima / Kagawa / Ehime /            Kochi / Tottori / Shimane / Okayama / Hiroshima / Yamaguchi / Gifu / Shizuoka / Aichi / Mie


  • Areas that can be delivered with a shipping fee of 648 yen:

        Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima, Niigata, Nagano, Ibaraki, Tochigi, Gunma,                    Saitama, Chiba, Tokyo, Kanagawa Toyama, Ishikawa, Fukui, Yamanashi


  • Areas that can be delivered with a shipping fee of 756 yen:
    Aomori / Iwate / Miyagi / Akita / Yamagata / Fukushima


  • Areas that can be delivered with a shipping fee of 810 yen:


  • Regions that can be delivered with a shipping fee of 972 yen:



Free shipping case:
In Japan, if you purchase 10,000 yen or more, we will deliver free shipping.


International delivery (outside Japan)

For international deliveries of outside of Japan we ship using Japan Post Express Mail Service at a fee of 2,500 yen. 


For free shipping:
In the case of international delivery, we will deliver free shipping when ordering more than 15,000 yen in total.


Please note that shipping charges are subject to change without notice.


Delivery time of services or goods

We will ship within 5 days of receiving your delivery request.


Matters concerning special terms for returns

We do not accept returns unless the product is defective


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